AI-Voice 1.0 is a cutting-edge virtual agent for Call Centers, specialized in Romanian and English languages. It transforms call centers by providing real-time and independent calls handling, enhancing efficiency, scalability and customer satisfaction.
See AI-Voice 1.0 in action
Key Features
Heavily adapted for Romanian language
Can conversate fluently in Romanian.
Advanced Natural Voice
Natural Language Understanding (NLU)
Quality Guardian
Interaction history summarization
Proactive Engagement
Seamless Integration
Dynamic Training Assistant
Multi-Modal Support
Real-Time Adaptability
Heavily adapted for Romanian language
Can conversate fluently in Romanian.
Advanced Natural Voice
Conversates with a natural voice, indistinguishable from a human, without the traditional robotic feel.
Natural Language Understanding (NLU)
Uses AI, to accurately understand and enable natural, fluid conversations.
Quality Guardian
Monitors live communications, creates transcripts and reviews interactions, using AI to analyze sentiment or patterns, and flag any deviations from guidelines.
Interaction history summarization
Provides agents with interaction histories summarized from speech recognition, transcriptions, and data analysis, to streamline and reduce conversations.
Proactive Engagement
Capable of efficiently handling inbound or outbound calls, or routing calls after pre-validation.
Seamless Integration
Integrates effortlessly with existing call center systems, including CRM tools, databases, and workflow platforms.
Dynamic Training Assistant
Acts as a realisting training tool for new call center agents, conducts role-playing exercises based on various personas.
Multi-Modal Support
Supports voice and text, allowing for a unified customer experience across various platforms.
Real-Time Adaptability
Continuous learning and improving from interactions, adapting responses based on the conversation context.
Benefits
Operational Efficiency- Automate routine or repetitive calls
- Able to manage inbound or outbound calls
- Optimize capacity and resource allocation
- Free human agents for complex issues
Improved Customer Experience
ScalabilityOperational Efficiency- Automate routine or repetitive calls
- Able to manage inbound or outbound calls
- Optimize capacity and resource allocation
- Free human agents for complex issues
Improved Customer Experience- Consistent service across conversations, ensuring reliability
- Accurate interactions, reducing errors and increasing customer trust
- Friendly, warm and engaging tone, enhancing customer comfort
Scalability- Automate routine or repetitive calls
- Able to manage inbound or outbound calls
- Optimize capacity and resource allocation
- Free human agents for complex issues
Use cases
General Customer Support
Handle common customer inquiries, providing quick, detailed and accurate responses, without human intervention.
Sales and Lead Generation
Appointment Scheduling
Technical Support
Order Management
Emergency Response
Surveys Collection
Training and Role-Playing
Compliance and Monitoring
Language Support
General Customer Support
Handle common customer inquiries, providing quick, detailed and accurate responses, without human intervention.
Sales and Lead Generation
Direct engagement with potential customers, qualify leads, and even process sales, driving revenue growth.
Appointment Scheduling
Manage appointments, reminders and confirmations, integrating with calendars and scheduling tools.
Technical Support
Deliver technical support, troubleshooting issues, and guiding customers to problem resolution.
Order Management
Handle orders, from placement through tracking to delivery, ensuring a smooth transactional process.
Emergency Response
Offer immediate response services for urgent customer needs, improving response times and effectiveness.
Surveys Collection
Conduct any type of surveys and collect feedback to enhance service quality or business development.
Training and Role-Playing
Perform real-time training for new agents through role-playing diverse customer scenarios, accelerating learning and reducing training periods.
Compliance and Monitoring
Monitors live calls for compliance, flags non-compliant behavior, and provides essential alerts, ensuring adherence to regulations.
Language Support
Romanian language support, additional multilingual capabilities, allowing call centers to serve a global customer base.
Technology
Our technology is focused on developing a highly adaptive, self-learning Artificial Mind technology that continuously evolves.
Find out more about our AI technology and research.
Getting started
Step-by-Step Guide to Integrating AI Voice into Your Call Center Operations
Step 1. Initial Consultation
- What Happens: We begin with a comprehensive consultation to understand your business needs, call center workflows, and customer interaction challenges. This allows us to assess how AI Voice can best serve your operations.
- Benefit: Tailored solutions based on your unique requirements, ensuring AI Voice aligns with your business objectives.
Step 2. Proof of Concept / Light Demo
Step 3. Customization
Step 4. Testing and Fine-Tuning
Step 5. Deployment
Step 6. Ongoing Support and Optimization
Step 7. Performance Reviews and Scaling
Ready to get started now?
Reach out for more information, receive a personalized consultation or schedule a live demo.
Request a Live Demo